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privacy policy

at dunkle, we collect & manage your data according to the following privacy policy. this policy is part of dunkle’s terms & conditions, & by using dunkleauthentic.com (the “website”), you agree to the terms of this privacy policy & the terms & conditions. please read the terms & conditions in their entirety, & refer to those for definitions & contacts.

data collected

the data collected on the website includes emails provided by you on newsletter & contact forms. if you wish to provide us with account information, we will store these details using a secure server with safety certificate when you submit forms (SSL certificate).

we ask you to log in & provide certain personal information (such as your name & email address) to provide you with purchase history & to save your cart. in order to enable these or any other login based features, we use cookies to store session information for your convenience. you can block or delete cookies & still be able to use dunkleauthentic.com, although if you do you will then be asked for your username & password every time you log in to the website. in order to take advantage of certain features of the website, you may also choose to provide us with other personal information, but your decision to utilise these features & provide such data will always be voluntary.

minors & children are welcome to use dunkleauthentic.com under the supervision of a parent or guardian. by using the website, you understand that you may enter into a binding agreement you represent that you have the legal capacity to do so.

cookies

a cookie is a file containing an identifier (a string of letters & numbers) that is sent by a web server to a web browser & is stored by the browser. the identifier is then sent back to the server each time the browser requests a page from the server. this enables the web server to identify & track the web browser to optimise performance.

currently we operate an “implied consent” policy which means that we assume you are happy with this usage. if you are not happy, please email hello@dunkleauthentic.com for more information.

we may use both “session” cookies & “persistent” cookies on the website. session cookies will be deleted from your computer when you close your browser. persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

we will use the session cookies to: keep track of you whilst you navigate the website, prevent fraud, & increase website security. we will use the persistent cookies to: enable our website to recognise you when you visit & keep track of your preferences in relation to your use of our website.

use of data

we only use your personal information to provide you with dunkleauthentic.com services or to communicate with you about updates.

we may use your personal information to:

help administer the website to you.
improve your browsing experience by personalising the website.
enable your use of the services available on the website.
send statements & invoices to you, & collect payments from you.
send you general (non-marketing) commercial communications.
send you email notifications which you have specifically requested.
deal with inquiries & complaints made by or about you relating to the website.
keep the website secure & prevent fraud.
verify compliance with the terms & conditions governing the use of the website.
we employ industry standard techniques to protect against unauthorised access of data about you that we store, including personal information.

we do not share personal information you have provided to us without your consent, unless:

doing so is appropriate to carry out your own request.
we believe it’s needed to enforce our terms & conditions, or that is legally required.
we believe it’s needed to detect, prevent or address fraud, security or technical issues.
otherwise protect our property, legal rights, or that of others.

we may contact you, by email or other means. for example, we may send you promotional emails relating to dunkle or communicate with you about your use of the website. we may also use technology (such as Google Analytics) to alert us via a confirmation email when you open an email from us. if you do not want to receive emails from dunkle, please opt out of receiving emails at the bottom of any dunkle email or sending a request to hello@dunkleauthentic.com.

sharing of data

we don’t share your personal information with third parties. only aggregated, anonymised data is periodically transmitted to external services to help us improve the website & service. we currently use Google Analytics. we’ve listed below what data these third parties extract exactly. please check their own privacy policies to find out more.

Google Analytics: anonymous (ad serving domains, browser type, demographics, language settings, page views, time/date), pseudonymous (IP address).

we employ & contract with people & other entities that perform certain tasks on our behalf (such as web designers) & who are under our control (our “agents”). we may need to share personal information with our agents in order to provide products or services to you. unless we tell you differently, our agents do not have any right to use PI or other information we share with them beyond what is necessary to assist us. you hereby consent to our sharing of PI with our agents.

we may choose to buy or sell assets. in these types of transactions, user information is typically one of the transferred business assets. moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. you acknowledge that such transfers may occur, & that any acquirer of us or our assets may continue to use your personal information as set forth in this policy.

security of your personal information

we will take reasonable technical & organisational precautions to prevent the loss, misuse or alteration of your personal information.

we will store all the personal information you provide on our secure & firewall-protected servers.

you acknowledge that the transmission of information over the internet is inherently insecure, & we cannot guarantee the security of data sent over the internet.

you are responsible for keeping your password & other login details confidential. we will not ask you for your password (except when you log in to the website).

your rights

you may instruct us to provide you with any personal information we hold about you. provision of such information will be subject to:

the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport or drivers license plus a copy of a utility bill showing your current address).

please contact us at hello@dunkleauthentic.com with any questions or concerns. 

secure payments

please see the terms & conditions page for more details on secure payments.

changes to the privacy policy

we may amend this privacy policy from time to time. use of information we collect now is subject to the privacy policy in effect at the time such information is used. if we make major changes in the way we collect or use information, we will notify you by posting an announcement on the website or sending you an email. a user is bound by any changes to the privacy policy when he or she uses the services after such changes have been first posted.

please email any questions or concerns regarding this privacy policy to hello@dunkleauthentic.com

last updated: June 2022