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frequently asked questions

here are some frequently asked questions to assist with your dunkle shopping experience. please email hello@dunkleauthentic.com if you need further assistance. 

how do I choose my foundation shade? 
read through the foundation shade guide for assistance in choosing your foundation shade, or email hello@dunkleauthentic.com for a personal recommendation

I only see 4 foundation shades, will they match my skin? 
the foundations are designed to be sheer coverage, allowing your natural skin colours to come through. each shade will naturally self-adjust to your skin tone as your lightly blend the product across your skin. read through the foundation shade guide for assistance in choosing your foundation shade, or email hello@dunkleauthentic.com for a personal recommendation

can I return or exchange a foundation for a better skin tone match?
yes, please read our shipping & returns policy for more details

will the plant oil & mango seed butter base of the foundation be too oily for my skin?
the foundation suits all skin types. there is an oil-absorbing mineral called silica in the formula that balances the plant oils & mango seed butter to create a soft, dewy finish on the skin

will the balm formula foundation melt in hot climates? 
the foundation formula contains a hard plant wax called candelilla wax that gives structure to the balm, keeping it solid through warm summer months. be sure to read our product care guide to ensure your products are well looked after

what is the use by date for my product?
all dunkle products should be used within 1 year of opening to maintain freshness & integrity of the natural ingredients. learn more by reading our product care guide

are your products tested for safety?
yes, we take quality control very seriously & regularly send samples for third-party laboratory testing. we also continuously monitor quality control samples in-house. learn more about our raw materials

are your products vegan?
yes, all dunkle products are vegan. learn more about our raw materials

are your products gluten-free?
all of our products are plant & mineral based, & are not derived from or processed with gluten raw materials, however they have not been specifically tested for gluten traces. learn more about our raw materials

are your products safe to use while pregnant?
all of our products are plant & mineral based, great for all skin types, & third-party tested for cleanliness, however we recommend discussing your personal circumstances with your health care provider prior to using our products. learn more about our raw materials

how do you source your raw materials? 
all raw materials are sourced through trusted suppliers, supporting local farmers as much as possible. read more about our raw materials

do you ship internationally? 
yes, please read our shipping & returns policy for details