shipping & returns
all dunkle products are made in & shipped from Brisbane, Australia.
orders are shipped through Sendle or Australia Post within 2 business days & include email tracking. orders within Australia normally arrive within 2 to 7 days & internationally within 2 to 3 weeks.
international orders may be subject to local tax depending on the country, it is the client’s responsibility to understand & pay this, or the order will be returned back to us.
orders are packaged with recyclable tissue, cardboard, & paper tape to support ongoing sustainability for our planet. we add a sprinkle of Australian-made gold foil flakes & we encourage repurposing these into your next gift or art project.
our simple, natural makeup & skincare products can be affected by excessive heat, please ensure orders are picked up as soon as possible & kept in a cool, dry environment.
we are happy to provide full refunds for all orders, for any reason, within 30 days of purchase. please email firstname.lastname@example.org to notify us as soon as possible. clients are responsible for return shipping costs. once we have received the returned product, please allow 10 days for the refund of monies to the bank account.
instead of offering product exchanges, we recommend placing a new order through our online shop & returning your original purchase as outlined above.
we recycle all returned product packaging through our partnership with TerraCycle. read more about our sustainability efforts here.