shipping & returns

shipping

all products are made in & shipped from Brisbane, Australia.

orders are shipped through standard Australia Post within 1 business day & include email tracking. order within Australia normally arrive within 2 to 7 days & internationally within 2 to 3 weeks (please note, we are currently experiencing delays with international shipping).

international orders may be subject to local tax depending on the country, it is the client’s responsibility to understand & pay this, or the order will be returned back to us.

orders are packaged with recyclable tissue, cardboard, & paper tape to support ongoing sustainability for our planet. we add a sprinkle of Australian-made gold foil flakes & we encourage repurposing these into your next gift or art project.

our natural makeup & skincare products can be affected by excessive heat, please ensure orders are picked up as soon as possible & kept in a cool, dry environment.

returns

we are happy to provide full refunds for all orders, for any reason, within 30 days of purchase. please email hello@dunkleauthentic.com to notify us as soon as possible. clients are responsible for return shipping costs. once we have received the returned product, please allow 10 days for the refund of monies to the bank account.

returns address
dunkle authentic
Studio 5, 22 McLachlan Street, California Lane
Fortitude Valley, Brisbane, QLD 4006 Australia

instead of offering product exchanges, we recommend placing a new order through our online shop & returning your original purchase as outlined above.  

we donate all returned products to local artists in Brisbane, Australia to repurpose the colours into painting projects.